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Black Friday Picks
About Us
Get to know us…
Founded in 2012, Phonebot has grown from a small team with a big vision to one of Australia's leading names in refurbished electronics. Our mission is simple: to provide customers with top-quality refurbished devices that meet their tech needs while reducing their environmental impact. We are committed to making technology more sustainable, affordable, and accessible without sacrificing quality.
Over the years, we’ve expanded not only our product range but also our geographical footprint. With successful operations in Australia, we are proud to announce that we have now launched our online store in the UAE, bringing the same trusted service and quality to new markets.
At Phonebot, we understand that trust and customer satisfaction are at the core of everything we do. Our rigorous refurbishing process ensures that all devices, whether they’re Apple, Samsung, or other leading brands, meet the highest standards. Every product undergoes strict quality control, and our expert technicians ensure that your device is fully functional and ready to go. We stand by the quality of our products, offering warranties to give our customers peace of mind.
In 2024, Phonebot was proudly recognized with the prestigious ProductReview.com.au Award for product excellence and outstanding customer service. This award highlights our commitment to delivering the best, but we are equally proud of the thousands of positive reviews we have received on platforms like Trustpilot and Reviews.io, showcasing the trust our customers place in us.
Customer-centric
High quality
At Phonebot, we prioritize product quality, fast delivery, affordable pricing, and customer satisfaction. Every device we sell goes through a rigorous testing process using the latest technology to ensure it meets OEM compliance. We manually inspect and test all devices, using third-party software to guarantee that everything works to the highest standard.
Maintaining consistent quality is a core value at Phonebot. This commitment to excellence has allowed us to meet the growing demand for reliable, refurbished tech. We believe that building a long-lasting partnership with our customers means ensuring they receive only the best products.
Affordable
Our pricing strategy is designed to be wallet-friendly without compromising on quality. We carefully monitor the prices of similar products on major marketplaces like eBay and Amazon, ensuring that we provide our customers with the best possible deals. By optimizing every aspect of our supply chain, we’re able to offer great value no matter what time of year it is. When you shop at Phonebot, you’re guaranteed to get a great product at a great price.
Variety and Pricing
We understand how online markets have evolved into a competitive battleground in the digital economy, especially within the consumer electronics industry. That’s why at Phonebot, we strive to offer unmatched variety and competitive pricing.
Get the Finest Selection
We offer a carefully curated selection of smart devices from top-tier brands like Apple, Samsung, Sony, Google, and more. Whether you're looking for the latest smartphones, tablets, or smartwatches, we’ve got you covered. Our range extends beyond just devices, we also stock high-quality accessories to complement your purchase.
Not all of our refurbished devices require repairs. Most come from change of mind returns or are ex-demo units. Only a few need minor repairs, like a screen change or battery replacement. We ensure these devices are refurbished with the utmost care, so you receive a new-looking phone at a fraction of the original price.
At Phonebot, we aim to provide great deals that cater not only to those seeking premium devices but also to customers looking for cost-efficient options. Our pricing is designed to meet the needs of a wide range of lifestyles, making modern tech accessible to everyone, from high-end buyers to the general working population.
Our products are sourced through semi government agencies as well as private organisations at a market based pricing model.
Product Sourcing
Most of our stock is sourced from within Australia, ensuring local partnerships that support sustainable and cost-effective procurement. We also import certain products from countries like the UK and the US, depending on a number of factors including price, demand, seasonal cycles, and obsolescence.
Hand-picked Items
Every device we procure undergoes strict inspection at each step of the assessment process. Our stock is carefully hand-picked, and any items that don’t meet our high-quality standards are rejected. We are proud to maintain an industry-leading fault rate of less than 5%, as validated by our monthly returns data.
The majority of the devices we source have minimal prior use, often being secondary phones provided to staff by the organizations we partner with. Once refurbished, these devices are as good as new, delivering top-tier quality at a fraction of the cost.
Honest Product Classification
Grading
At Phonebot, we offer four levels of product grading to ensure you find a device that matches your needs and budget:
- Open Box
- Like New
- A-Grade
- B-Grade
Our devices are graded to accommodate every type of buyer, whether you're looking to spend top dollar or are shopping on a tighter budget. We provide a variety of options, so you can easily find a device that fits your lifestyle while ensuring quality. For more details, you can explore our grading page for a breakdown of each category.
Impressive warranty
We want you to think of Phonebot as a trusted friend, one you can rely on for honest service and high-quality products. That's why all of our refurbished devices come with a warranty ranging from 1 to 24 months, depending on the product you purchase. We clearly state the warranty period on each product listing, and our team is always available to answer any questions or address any concerns you may have.
Our devices are graded to meet tightest budgets. Whether you wish to spend top dollar or shop within a tight budget, we can offer you variety of devices to match your budget or even beat it.
Environment and Community Concern
Carbon Footprint:
At Phonebot, we are deeply committed to promoting sustainability and reducing our carbon footprint. Did you know that every time a smartphone is manufactured, it emits around 16kg of CO2? Additionally, the production of these devices requires key materials sourced from regions across the globe, which can negatively impact both the environment and the communities in these areas. By choosing to purchase refurbished products, you're not only making a smart financial decision, but you're also playing an active role in reducing the environmental strain caused by manufacturing. Together, we can take a step towards a more sustainable future.
Sustainable Partnerships:
Our dedication to sustainability goes beyond our products. Phonebot proudly partners with organizations such as the Salvation Army and Community Enterprise Foundation, working hand in hand to support causes like the Victorian Bushfire Appeal. Additionally, our collaboration with Carbon Neutral allows us to contribute to tree planting initiatives, directly addressing emissions by helping to restore natural ecosystems. Every purchase you make from Phonebot is more than just a transaction, it's a step towards a better, greener world.
To put your mind and safety at ease, we sanities all of our handsets and other devices prior to shipment using industrial-grade disinfectants.
Multi-channel Experience
At Phonebot, we know life can get busy, which is why we prioritise making your experience with us as smooth and convenient as possible.
Multichannel Support
Whether you're too busy to drop by one of our stores or simply prefer to reach out online, we've got you covered. You can message us on WhatsApp or contact us via Facebook Messenger, and our responsive team will get back to you in no time.
For more direct support, feel free to give us a call at +61 39 462 6936 during business hours (9 am – 5 pm), Monday through Friday. If email is your preferred method, you can also reach out through our contact us page for any inquiries or concerns.
Should you need hands-on assistance, you're always welcome to visit our store. Our friendly staff is here, ready to help with any issues, so your experience is as seamless as possible.
Seamless Shopping Experience
At Phonebot, we believe that shopping should be an exciting experience. That's why we leverage cutting-edge technologies to ensure a seamless journey for our customers.
Our website is designed to maintain a central inventory across multiple sales channels, ensuring that products are readily available within 2-3 hours of stock being received. Our highly trained pre-sales, after-sales, and support teams are available 9 hours a day, 6 days a week, providing reliable and satisfactory customer service.
Multiple Payment Options
We understand that customers have diverse payment preferences. That’s why we’ve partnered with trusted payment providers like Visa, MasterCard, PayPal, Afterpay, ZipMoney, and American Express to make your transactions secure and convenient.
Fast Delivery
We know you're eager to receive your purchase, which is why we work with Australia Post to ensure deliveries reach you within 1-3 days in metro areas and within 7 days in regional areas. And the best part? All deliveries are free of charge. At Phonebot, we take pride in offering fast and reliable delivery services across Australia.
All our deliveries are free of charge! Most of our parcels arrive at your address within 1-3 days. If you live in regional or outside metro areas, your shipment will be delivered within 7 days max.
Phonebot is gearing up for international expansion, with plans to extend our services to New Zealand, Singapore, and the United Kingdom by 2026. Following our recent success in the UAE, we are confident that these new markets will embrace the Phonebot mission of providing high-quality refurbished devices with unparalleled customer service.
Future Ambitions
We gave you a glimpse of all that we have achieved as part of our mission to improve Phonebot continuously. But guess what? We have only scratched the surface and are just starting to make waves!
Expanding Trade-In Services
At Phonebot, we’ve already made significant strides in providing our customers with the ability to sell their devices directly to us through our dedicated trade-in platform. With the "Sell Your Device" feature now available on our website, we’ve streamlined the trade-in process, allowing customers to receive the best offers and get paid quickly for their old tech. This service helps in recycling old gadgets, giving them a new lease on life while providing customers with excellent value.
Expanding Horizons
As we look toward the future, Phonebot is committed to growing our footprint across the globe. Having already launched in Australia and the UAE, we are excited to announce our plans to extend our services to New Zealand, Singapore, and the United Kingdom by 2026. Our goal is to continue delivering high-quality refurbished tech and exceptional customer service to even more customers worldwide. Stay tuned as we bring the Phonebot experience to new markets and set new standards in sustainable technology solutions.
