Mobile Federation Review: Buy From Them or Not?

You do not buy a new mobile phone every 6 months (unless you are a millionaire). Therefore, purchasing a smartphone is a decision that requires precision, and you should buy it after doing proper research about the retailer.

In the Australian refurbished smartphone market, a couple of players are actively selling refurbished devices. But as the saying goes, not everybody is as good as they show.

So in today's blog, we have picked one of the Australian online retailers from the refurbished phones industry to see whether they are as good as they show.

But before reviewing their service, let's first quickly get insight into the background of Mobile Federation.

A little About Mobile Federation

Mobile Federation is an Australian-based and operated refurbished smartphone brand. As per their website, Mobile Federation has been operating in the Australian market for over 15 years.

Being a relatively old player in this space, they also have a facility in Sydney where they claim to test and dispatch all the products to customers all over Australia.

According to their eBay profile, they also promise their customer to provide them free shipping and a 12-month phone warranty.

While all these services look alluring, are they even up to the mark? Does Mobile Federation live up to its word? Do they have good customer service?

You are going to find out answers to these, and many more questions about Mobile Federation in today's blog. Dive in!

4.5/5 Positive Reviews:

As of 25th Oct 2022, Mobile federation only got 3 returns out of 82 which certainly shows their excellent customer service. In total, they have 135 reviews of which customers left 100+ 5-star ratings on productreview.com.au. The average rating is 4.5 out of 5 which clearly shows they are running a business in a professional manner.

Many individuals believe that reconditioned mobile phones are inevitably malfunctioning and of poor quality. This is far from the case. All refurbished phones have undergone a thorough evaluation to ensure that they are in excellent shape, so you will not be losing out on any mobile phone experience. This 5-star review will confirm how mobile federation has been keeping up with the competition and contributing to changing mindset.

Another thing that people assume is that the hardware in a new phone will perform flawlessly, but there is no assurance that it will. That is not true with reconditioned phones. Before being launched on the market, any broken components are replaced with brand-new functional hardware and software, reducing the likelihood of having to pay for repairs. You know that everything in a reconditioned phone works because of the replacements.

The reconditioned phone is likely to perform better than an untested new one! The only thing left for the retailer here is to keep up the standards of quality service and after-sales support. Review by a customer with 3 stars can almost show the hard struggle to keep up with the challenge but the 1-star review below can certainly confirm how hard it can be for a business to have a perfect score.

In terms of competitiveness, it's a harsh world out there, with plenty of alternatives for customers. There are battles when you suffer defeats and skirmishes where you come up just short, but at the end of the day, the outcome of the war is what counts! who wins the war is what matters!

Good or Substandard Mobile Quality?

The most important thing from a customer's perspective is whether the retailer sells good or bad quality products. If the previous track record of a retailer is impressive, customers would not hesitate to buy. But if the seller does not deliver on the promise, then questions will be raised.

Let's first look at this review by a customer who bought an iPhone X from the Mobile Federation. However, when the mobile reached the customer, he found out that it was broken and could not even function a bit.

However, do these bad customer reviews mean that Mobile Federation is a scam? Certainly not! They have some good reviews as well. Let's take a look.

Responsive or Unresponsive Customer Service?

Customer service plays a tremendous role in building a brand reputation. If a brand does not fulfil its customer's queries and concerns, that brand finds it hard to survive in the modern marketplace.

According to Mobile Federation, their priority is customer satisfaction. Now, do they satisfy all their customers in reality as well? How is the customer service of Mobile Federation? Let's understand this with review examples again.

In this review, the customer might have some questions about the product or perhaps got the faulty/wrong one that should be changed. He then tried contacting the Mobile federation using multiple channels but did not get a single response.

When he tried contacting Mobile Federation's team on their provided number, he received an auto-generated message that the message box was full. He then again tried making contact with them using email but no response came. Look for yourself.

But again, where there is bad feedback about the customer service of Mobile Federation, there are some good reviews also in the praise of Mobile Federation. See this one for example.

Customer-Oriented Service or Not?

Being customer-oriented is essential for any smartphone brand in the Australian industry. It shows that a brand cares about its customers and offers them the best deals. Deals and discounts are one form of showing care for your customers.

However, when it comes to offering deals and discounts, we tend not to see it happening frequently in the case of Mobile Federation. They keep their prices firm and offer discounts once or twice a year during the holiday season.

But, on the other hand, on PhoneBot, you can find different hot deals all year round despite the holiday season. You can find the best discounts and lowest prices in these deals.

Whereas, if we talk about batteries, we have seen several customer reviews of Mobile Federation which show that customers are provided with mobiles that have only 80-82% battery health.

Final Verdict on Mobile Federation!

These were some customer reviews of Mobile Federation and our humble opinions in the light of these reviews.

While positive reviews of Mobile Federation outweigh the negative ones, you should not turn a blind eye to unsatisfied customer reviews.

You should also conduct your research and explore different Australian online retailers in the refurbished mobile phone industry to go with the best and make a wise purchasing decision.

Also, here is the blog about BecexTech (another Australian refurbished retailer) in case you are interested in reading about other online retailers as well.

Disclaimer: The opinions expressed in this article are of the author. All brand names/trademarks belong to their respective owners and Phonebot has no affiliation with these brands.