OZ Mobiles Review: Should You Give Them A Shot?
Smartphones have become a necessary part of our lives. Whether we have to check emails or watch Netflix on our mobile, these little portable devices make it easy to stay connected and entertained.
However, purchasing a smartphone with modern features at a reasonable price has become quite challenging. The technology required to produce such smartphones is complex and expensive, making it difficult for the average consumer to afford them.
Refurbished smartphones have helped to solve the problem of expensive smartphones. They are much cheaper than buying a new phone and still offer a good value for your money. You can find flagship devices with a significantly reduced price tag at refurbished stores.
But not all Australian refurbished sellers are to be trusted. Therefore, we will discuss OZ Mobiles in our review series of refurbished mobile sellers.
So without more jibber jabber, let's get started.
Lack of Physical Store
Yes, you have read that right. OZ Mobiles have no physical store to showcase and sell devices; they only operate over the Internet.
While it is imperative to operate online, many people also prefer a physical store, especially when it comes to buying refurbished smartphones.
But why is it important for customers to be able to see products in person before purchase? Because not everybody trusts the online purchasing process, especially when there are no original pictures of the products.
Some buyers must be assured about the product's condition they want to buy.
Allowing customers to see products in person before they purchase helps to create trust and loyalty between customers and the store.
In addition, a physical store can be beneficial for customers who are confused about which device to purchase. The store employees could guide the confused buyers about products that meet their needs and budget.
But since OZ Mobiles have no physical store, you only get the option of buying online.
OZ Mobiles Do Not Offer Freebies or Products on Sale
Many buyers wait for a sale on products to buy them at discounted prices.
Furthermore, buyers also love to accept freebies along with their original purchase. However, refurbished mobiles are devices that typically do not come with essential accessories. In most cases, buyers have to buy their own chargers, cables, and other accessories.
But PhoneBot offers these accessories for free. In fact, you can also get new batteries for old devices like iPhone 6, 7, and 8.
Sadly, besides products sale, no freebies are available when doing business with OZ Mobiles.
OZ Mobiles Have No Live Chat Support Available
Customer service is one of the most critical and challenging part of operating a business, especially in the D2C retail industry. And the need for live chat support has become more integral than ever because there's a lot of competition out there.
The live chat support feature is beneficial as it aids buyers in getting answers to their questions and quickly solving their problems pertaining to the service or products. This feature also eliminates customer wait time, providing answers to their questions in a timely manner.
However, you can not find live chat support on OZ Mobile's website, which may be a potential turn-off for some of you.
Some Customer Reviews
OZ Mobiles have a decent track record, with most of their customers being satisfied with their service as can be seen below. They have received more 10,000 reviews in total, out of which 81% are 5-star reviews and 10% are 4-star. Only 9% of the reviews are 3-star and below.
Customers have been very happy with the customer serrvice of Oz as can be seen in the review below.
A customer did complain about the quality control issues of Oz mobile. The review can be sighted below as it says that the phone recieved was dirty.
However, there have been some negative customer reviews on platforms like Productsreview.com.au and Trust Pilot regarding their experience buying from the company.
For example, have a look at this customer review where the customer bought an iPhone 11 Pro Max from OZ Mobiles, but the phone turned out to be faulty. The screen had a magic touch problem, leading the customer to return the product.
Here is another customer experience. This customer bought two products from OZ Mobiles, and both had faults in them. One had a screen problem(the screen popped out), while the second one had a faulty camera and flash.
So Should You Trust OZ Mobiles With Your Next Purchase?
OZ Mobiles have received positive reviews on Trustpilot and Productreview.com.au, indicating that they provide good services and products to customers overall.
So the important question is whether you should trust OZ Mobiles with your next purchase or not. Well, it depends.
If you want to buy products by physically visiting the store and checking the quality, then OZ Mobiles is not the right choice for you.
Likewise, if you love freebies and look for discounted prices to buy devices, then again, you should skip buying from OZ Mobiles.
But if you do not care about the above-mentioned things, you can give OZ Mobiles a shot. Just make sure to do your proper research before buying from any refurbished mobile seller, not just OZ Mobiles.
Also, in case if you want to check out reviews of refurbished mobile retailers, here they are:
Disclaimer: The opinions expressed in this article are of the author. All brand names/trademarks belong to their respective owners and Phonebot has no affiliation with these brands.