SkyPhonez Australia Review: Are They Really a Scam?

It is essential for every mobile retailer to provide value for money to their buyers. But some online refurbished mobile retailers operating in the Australian market do not always live up to this standard.

Before you buy a refurbished device, you must make sure the retailer you choose is reputable and has a good track record with customers. Some online retailers in Australia don't live up to their promises, so it's essential to do your research first.

So today, we will talk about one such Australian refurbished retailer, SkyPhonez. And whether you should spend your hard-earned money to buy a smartphone from them.

SkyPhonez is a refurbished mobile company that has been in business for over ten years. Some consumers are hesitant to buy products from them because of their reputation. Therefore, in today 's blog, we 'll discuss their ratings on different platforms, customer service, and more.

So without further ado, let 's dive straight into it. Read on!

Poor Ratings on Multiple Review Platforms

Customer reviews or testimonials are social proof of your company's reputation. They can make or break a business. That is why brands stay conscious of customer reviews and strive to improve their services.

However, the SkyPhonez case is different. Whether we talk about Trust Pilot, ProductReview.com.au, or Google Reviews, SkyPhonez has substandard ratings on all the review platforms.

On ProductReview.com.au, SkyPhonez has a total of 86 reviews with ratings as follows:

• They have 42 reviews with a 5-star rating
• Two reviews of 4-star rating
• One review of a 2-star rating
• And a whopping 41 reviews of 1-star rating

Just look at the number of 1-star reviews. This clearly depicts how unsatisfied the buyers are with SkyPhonez products and services. All of these reviews combined make their overall rating on this platform 3-star, which is considered unsatisfactory.

Moreover, when it comes to TrustPilot, SkyPhonez seems to be doing worse. They have 24 reviews in total on TrustPilot with a rating breakdown as follows:

• 29% excellent reviews
• 4% good reviews
• And a whopping 67% of bad reviews

The fact that the number of bad reviews is way higher than the excellent and good ones shows that SkyPhonez is not delivering up to its customer's expectations.

But wait, that's not it. On Google Reviews, their overall customer review ratings are 3 out of 5, which, again, is considered unsatisfactory.

Undefined Battery Health

Imagine if your phone stopped working while you were watching your favourite show, or talking with friends on the phone. It would be frustrating, wouldn't it?

The battery health of a refurbished smartphone is key to its overall usability. If it's not at its best, the phone will quickly discharge and limit your ability to use it optimally.

When purchasing a refurbished device from SkyPhonez, you will not be given any information about the health of the battery. This might seem like a small detail at first, but it can frustrate you in the long run.

Most reputable sellers like PhoneBot never sell refurbished devices under 80% battery health. However, you can not even find any mention of battery health threshold on SkyPhonez 's website, let alone mention of specific battery health of devices.

Customers Are Calling Them Out As Scammer Company

Many customers have reported a terrible shopping experience with SkyPhonez. Some say they send faulty products, while others say they send locked phones by advertising them as unlocked.

For example, take a look at this SkyPhonez customer review where the customer ordered an unlocked phone, but upon delivery, he found out that it was locked. His $400 went down the drain just like that.

Here is another review in which the customer claims that he ordered the phone, which was advertised in new condition, but it was fairly used in reality.

And here is one more of many customers calling them a scam.

Unresponsive Customer Service

Customer service has all the potential to skyrocket a business's sales. Even if things go south a little, which happens in every business, a good customer support team can have the back of a business by dealing efficiently with customers.

But what if the customer support service of a company is bad? In that case, no matter how good products a company makes or sells, it will always find it hard to survive.

Sadly, in the SkyPhonez case, many customers have raised their concerns and reported that their customer service is, most of the time, unresponsive. Let's find this out by looking at some of the customer reviews.

According to this customer, he bought a phone from SkyPhonez with a delivery time of 1-3 business days, but the phone did not arrive as expected. So he tried contacting them through every possible channel but got no response at all.

At last, he got a response when he threatened them with reporting their company to PayPal, Fair Trading, and eBay.

Have a look at another review. In this, the customer's device had a charging issue. He sent the product back, hoping for a refund. Then, SkyPhonez sent it back, saying the product was fine.

However, when the customer started using it again, the product was unable to charge at all. He then tried contacting them, but no fruitful result came out.

Final Thoughts!

We know that after reading all these reviews you might be skeptical about buying from SkyPhonez.

However, despite all these negative customer reviews, SkyPhonez has good feedback as well. This suggests that the service might be good, but it's important to remember that not everyone will have a positive experience.

The number of negative reviews for SkyPhonez products and services is alarming. However, ultimately it comes down to your choice whether or not to buy it.

We highlighted what you needed to know about SkyPhonez. Now, you should do your research before making a purchase.

Disclaimer: The opinions expressed in this article are of the author. All brand names/trademarks belong to their respective owners and Phonebot has no affiliation with these brands.